When Bad Publicity is Actually Good

PR professionals have debated if there really is “no such thing as bad publicity” since time began (or at least, since the profession began).

In the spirit of a healthy point/counterpoint to my colleague Alex, I am going to assert that bad publicity can be good – it all depends on how the situation is handled.

There really, truly are situations where bad publicity can help achieve the goals of an organization or person. While we instinctively think a bad situation would draw negative visibility, a bad situation handled properly and with good, solid communications, can actually increase positive thoughts about that person, product or organization.

One may point to Toyota and their handling of faulty brakes as an example of bad publicity being bad. While this isn’t the first time a company has dealt with a product safety issue, others have pulled it off gracefully and with their reputation intact. In contrast, Tylenol’s handling of cyanide-laced caplets in the early 1980’s is the classic example of good crisis management.

Amazing: something dubbed the “Tylenol Murders” by media actually helped Tylenol reinforce its dedication to product safety.

Every issue has two sides. It is the responsibility of the organization in question to react and present their side of the story in a swift and responsible manner. The question is not will communication take place – the question is how you will manage it.

-- Alicia DeMatteo